Delivery with Othoba Shop
Othoba Shop arranges delivery of everyday essentials, fashion, mobiles, electronics, furniture and other products through suitable delivery services in Bangladesh. Availability for your specific address is confirmed at checkout or during order confirmation.
Please review the product details and your order summary before confirming. Delivery arrangements can differ between a small parcel, a liquid or fragile item, and a large piece of furniture or equipment.
Estimated delivery times
- Inside Dhaka: generally 1–3 business days after order confirmation for available standard-parcel items.
- Outside Dhaka: generally 2–5 business days after order confirmation for available standard-parcel items.
- Furniture, large electronics, specially handled items or orders requiring additional preparation: the applicable estimate will be confirmed separately before dispatch.
- These are estimates rather than guaranteed arrival dates. Public holidays, remote locations, weather, availability and courier disruption can affect delivery. We will explain a known delay when confirming or updating an order.
Delivery charges
The applicable delivery charge is shown at checkout where available or confirmed with you before dispatch. Charges may depend on your address, parcel weight, volume and any special handling required.
A delivery promotion applies only when its stated conditions are met. Please use the delivery charge and final total shown for your own order; do not assume that every product or location qualifies for the same rate. Any additional charge for a bulky or specially handled order will be explained before you agree to it.
Preparing your delivery details
- Provide the recipient's full name, an active mobile number and a complete address, including area, district and a useful landmark where necessary.
- Check your selected product model, colour, size, pack quantity and other options before confirming the order.
- Keep your phone reachable so our team or the courier can contact you about delivery.
- If your address or phone number needs to change, contact us promptly with the order number. Changes may not be possible after courier handover.
Handling different product types
- Daily Bazar, beauty, baby-care consumables and pet food are handled as packaged goods. Inspect the outer packaging and seals on arrival and follow the storage directions printed on the product.
- Mobiles and electronics may require extra protective packaging. Confirm any separately stated installation or setup arrangements; delivery does not automatically include installation.
- Furniture and large home or household items may need a suitable vehicle and accessible delivery point. Share access restrictions, floor information and narrow-entry concerns when ordering. Room placement, assembly or installation must be confirmed separately when applicable.
- Clothing, toys, pet accessories and smaller home-decor items are normally sent as parcels. Fragile products or different parts of an order may require separate packaging or deliveries.
Dispatch and order tracking
Once your parcel is handed to the courier, tracking details will be provided when available. Use our Track Order page or contact us with the order number if you need an update.
If an order needs more than one shipment, our team will explain the arrangement. Please keep your order confirmation and any courier reference until all items have arrived.
Receiving your order
- Check the outside of the parcel for visible damage or signs of tampering and tell the delivery person about an obvious issue where possible.
- After receipt, check that the product and quantity match the order. Keep the invoice, packaging and accessories until you have checked the item.
- If an item is wrong, damaged, leaking, incomplete or defective, take photographs or video where possible and contact us promptly. A return or exchange request should be submitted within 7 days of receipt.
- Follow the Return & Exchange page for the request process. Please do not independently send a parcel back without return instructions.
Missed deliveries and delivery problems
If the courier cannot reach you or access the address, contact us as soon as possible. We will explain the available redelivery or collection options and any applicable charge before a further arrangement is made.
For a delayed, missing or incomplete shipment, send us the order number and any courier reference so we can check with the delivery service. If an order cannot be fulfilled, we will contact you to arrange the appropriate resolution, including a refund for an eligible prepaid order.
Delivery support
For help with an address, delivery estimate or shipment, contact Othoba Shop through the Contact Us page. Include your order number so we can find the order quickly.